If you are having any problems with any of our products or services, please contact us as soon as possible.

0044 (0)20 323 94 101

Alternatively send an email to

What sometimes can happen is that a customer pays and it takes some time for the order to process.

Technical problems:

I have paid but I have not received a licence code.
Please check your spam inbox. Or contact us referencing your order number.

I cannot see the content.
Please make sure that Flash is installed on your browser.

I have forgotten my password.
Our systems have automatic password reset functions. Alternatively send us an email and we will create a new password for you.

A certain step in the language course doesn’t work (rare).
Please send a screenshot.